Courier companies make new tricks: consolidate transportation volume, consolidate service, consolidate speed

Express delivery has always been a famous "one scene" during the Double Eleven period. Those who have experienced the previous Double Eleven must remember the fear of being dominated by the hell of the package. And this year's "Double Eleven" new pre-sale activities, merchants' various promotional activities are also carried out in advance, the early preparation of "buy, buy and buy" the combat power of the "chop hands" should not be underestimated. In order to perform well in the upcoming logistics peak, major express companies have come up with a variety of new tricks to help consumers have a good "Double Eleven" experience.

Combining transportation volume and service, really optimizing the shopping experience

A key factor that determines whether "express" will become "slow delivery" is the volume of transportation. From the perspective of transportation capacity, all major express companies have made a lot of effort. According to Wu Yangling, the relevant person in charge of the Anhui branch of SF Express, taking into account the rapid increase in express delivery volume during Double Eleven, SF Express is expected to add more than 100 trucks in Anhui Province during Double Eleven this year; air transportation with SF characteristics , It is estimated that the air transportation capacity invested will reach 7,000 tons, which is double that of last year; in addition, about 200 high-speed rail freight cars will be added this year. "For this Double Eleven, SF Express has made preparations from many aspects early, and strives to make consumers truly feel the improvement of logistics experience."

Manager Wu mentioned that in the past, it was very inconvenient for SF Express to mail large items. Not only was the mailing volume limited, but the speed was also much slower than ordinary parcels. Taking into account consumer demand for bulky goods during Double Eleven, SF Express opened a special line for bulk goods transportation, and the transportation volume and speed of bulky goods will no longer be restricted. On the other hand, in order to solve the problem of slow customs clearance for overseas online shopping during Double Eleven in previous years, SF Express recently obtained the AEO Customs Advanced Certification Certificate, which means that the possibility of overseas shopping products being detained by the customs is greatly reduced, and even 24 Fast customs clearance within hours.

According to Tang Donglin, manager of the supervision department of Shentong Hefei Branch, in response to this year's Double Eleven, Shentong has purchased a number of new box trucks. At present, the total number of trucks and vans in Hefei has reached more than 200. "We will add 7 distribution centers near the existing area, mainly for distribution and distribution directly to the distribution center near the end outlets, effectively solving the costs of personnel and vehicles at the end outlets, so that front-line personnel will not be tired or busy during the peak season. Chaos.” He mentioned that in order to ensure the quality of service during the "Double Eleven" period, Shentong will increase the number of emergency response teams to 20-50 personnel in major regions, and add 10-20 express delivery emergency vehicles to each region. And nearly 50 tricycles. At the same time, a certain number of customer service personnel will be added to handle all kinds of express tracking and complaint information in a timely manner.

JD Logistics also made full preparations for this event. According to Ms. Zhou, a staff member of the Public Relations Department of East China District, JD.com, in response to JD’s November 11 "Global Goods Festival", JD Logistics has added nearly 200 trunk lines and railway lines to ensure the smooth flow of goods. During the Double Eleven period, the transport vehicles will roll out 24 hours a day, and the total daily capacity is expected to exceed 20 million parcels.

Rural areas have also become one of JD’s key targets for this service. Combining the characteristics of its own online shopping mall, JD.com reserves large-scale commodities suitable for consumption in the rural market in rural areas in advance, and they can be delivered within 3 hours as soon as the order is placed.

"Black Technology" Helps Speed Up Express Delivery

In interviews, several express delivery companies all talked about the role of the Internet and intelligent technology in the "Double Eleven". It can be said that digitalization and intelligence have become a breakthrough for each express company to speed up. Many express companies such as Yunda and Shentong have all activated automatic sorting equipment this year. The machine recognizes the information of express orders, which greatly improves the efficiency compared with manual sorting, and also reduces the error rate. According to Guo Pengcheng, the person in charge of Yunda Express, the sorting efficiency of the automatic sorting equipment is about 20,000 pieces per hour. Processing the same number of express items can save sorting personnel by about 40%, and only scan the code once in the whole process.

SF Express also uses Internet technology to accelerate itself. According to Manager Wu Yangling, SF Express is making continuous efforts in the direction of "smart logistics". "We have achieved full digitization so far. Through the Internet, we can achieve full monitoring and global deployment."

Seemingly tall big data analysis technology is also applied in express delivery. For example, JD Logistics launched a new intelligent distribution route optimization system during Double Eleven. The system can design courier delivery through analysis and calculation of big data. The optimal path.

Environmentally friendly packaging materials add green to "Double Eleven"

Abandoned express parcels will generate a large amount of packaging waste, so how to be green and environmentally friendly while enjoying buying and buying is also an issue that more and more consumers are concerned about. It is understood that the packaging of environmentally friendly materials has been implemented in many express companies.

After more than a year of experimentation and practice, the express packages used by Shentong Express have been completely replaced with environmentally friendly woven bags, which are zippered bags, which can be recycled, and have built-in chips that can be located and tracked.

SF Express started to use adhesive-free paper courier boxes this year, with a buckle design at the connection, which can greatly reduce the use of plastic tape while ensuring the safety of the package. At the same time, it uses the legendary fresh cold chain delivery artifact in the fresh packaging. ——EPP circulating incubator. This incubator using environmentally friendly materials can be recycled and can completely replace the combination of disposable plastic foam incubator + ice bag.

Guo Pengcheng, manager of Yunda Company, said that the company has started to recycle cartons on a trial basis. If the effect is good, it will be gradually promoted; in addition, Yunda has also begun to use electric vehicles to replace traditional transportation vehicles in pilot cities. Relevant persons in charge of the express delivery company interviewed said that more environmental protection measures will be introduced in the future, and they will be actively promoted nationwide to reduce consumers’ worries about online shopping.